Goodfood
Goodfood Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goodfood has 1.9 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Goodfood to a friend or colleague.
- Rating Distribution
Pros: Good quality, Easy, Good food.
Cons: More expensive than other food boxes, Are a scam, Bill you and order for you with no permission from consumer.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Goodfood has 1.9 star rating based on 42 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Goodfood to a friend or colleague.
- Rating Distribution
Pros: Good quality, Easy, Good food.
Cons: More expensive than other food boxes, Are a scam, Bill you and order for you with no permission from consumer.Recent recommendations regarding this business are as follows: "Beware don’t use Apple Pay to subscribe because with Apple Pay you cannot block any scams use a gift card or something else.", "Avoid", "Jamais", "Avoid this company at all cost, they will charge without you knowing.", "Don't buy anything from them, they will scam you.".
Most users ask Goodfood for the refund as a solution to their issues.
Media from reviews
Top Goodfood Reviews
"I don’t want to received anything. Your seller was not clear with me. And I don’t want to buy anything from you"
Bad bad bad bad bad. Seller was not clear with me. Terrible customer service. I want to cancel the subscription and I could not find where I can do it
Toronto, Ontario
Billing
I still have a charge of 107.00 to my credit card that I did not order. I do not even have an account with you.
I sent a picture of the debit. Please reverse.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint-Laurent, Quebec
Send me a box without my consent
As of October 28, Company and support have gone completely Silent…. And I have tried a few things.
For instance just changing the meal plan will instantly reactivate 4 weeks.
I just wanted to look at further options for receiving less recipes per week but the app bugged again and reactivated the subscription without any single warning. Definitely weird…
They did not cancel my order instead they sent it through after reactivating it. now upon reaching out to them, they said that they cannot cancel the order and will not refund me. The only thing that they did was being friendly and giving me a $7.50 of credit because of my complaint for one of the ingredients that was a little bit on the old side, But they did not cancel my order whatsoever and I had to pay for it full price . And after that, they are so surprised that I rate them badly that they sent me a response email and wish to be cordial again Well I can tell you their employees are definitely cordial, but their practises are definitely suspicious.
Now Im looking forward to see what will they do Since I have told them expressly that I am not satisfied they must know it now I have said it clearly.
But on a more positive note, lets keep in mind that the food is really good. So if you want to try it, youre welcome to do so Just beware of the way they act.
- Tasty
- Restaurant class meals
- Good food
- Suspicious behaviour from company regarding subscription
Preferred solution: Price reduction
User's recommendation: Beware don’t use Apple Pay to subscribe because with Apple Pay you cannot block any scams use a gift card or something else.
Quebec, Quebec
I don’t want to received anything. Your seller was not clear with me. And I don’t want to buy anything from you
Bad bad bad bad bad. Seller was not clear with me.
Terrible customer service. I want to cancel the subscription and I could not find where I can do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Set up to take advantage of customers
Goodfood sets everything up in a way to ensure their subscribers continue to receive and be charged for unwanted boxes. Their app is purposefully designed to make it more difficult to skip multiple weeks, or skip long term (multiples steps rather than easy choice and application).
Furthermore, twice this year, I received boxes on dates I had previously chosen to skip, when I looked back at the app, my choices (including the subsequent weeks in which I had previously set to "skip") had been changed back to "Scheduled".
Of course, their poor customer service offers no accountability. On these weeks that these boxes are automatically sent, they send you their cheapest meals (value far below what they charge you).
I can not give a low enough account of Goodfood, their product, their customer service, and their app.
- Minor convenience
- Nowhere close to value for money
- Poor app design
- Sub par recipes and meals
Preferred solution: Full refund
User's recommendation: Avoid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Good Food, For-Ever
I must admit their service is pretty great. The food is good and the rare are the equations where it is not fresh, but they seem to be able to flee their responsibilities.
When you want to cancel a week delivery you do have to use the app. When the app bugs down and doesnt cancel your week, you will receive it and you will pay for it I asked them to refund me the cancelled order, but they would not. Instead, they are speaking like I did not make my job of canceling But now its my word against theirs and because I do not trust them anymore I took a picture of my planning on the app. If the app doesnt work properly, they have to provide phone support, but if they dont want to do that, they rather should make their app properly working .
I told them that if they send me any other thing without any consent, I am not paying for it. Well see what happens.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Commande non autorisée
Aucun service client n'existe !!!Juste un assistant virtuel qui n'apporte aucune solution à ma préoccupation.Je leur ai retourné la commande non initiée et j'exige le remboursement du montant de 109,12$ prélevée de ma carte de crédit sans mon accord.Et ma banque a été informée.
Bonjour Goodfood
je viens par ce canal signaler mon mécontentement au sujet d'une commande que je n'ai pas demandée et qui m'a été débitée de ma carte de crédit.
Je conteste la commande et le montant de 109,12$ que vous avez prélevé de ma carte et je considère cela comme un abus et même de l'arnaque.
J'exige un remboursement dans les meilleurs délais et je souhaite stopper toute transaction avec vous, car pour une première expérience je suis désagréablement surprise.
Je reste dans l'attente de votre prompte réaction.
Cordialement
User's recommendation: Jamais
Oakville, Ontario
I didn't receive my food
It has been twice now that the delivery person left my food in front of my door, which is basically close to the pavement where people walk! He did not ring my door bell on my first delivery and did the same today, but obviously someone was waiting for free food, so they stole the box with my food!
Disappointed!!:-(
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad food, scam
They are scammers. After my first order, they charged me without authorization, without any notice or email or text.
I was charged $200 without any invoices or receipts. When I asked for a refund, they gave me a vague reason, stating that I went against their policy because my house address was used for another account.
And when I explained to them that the other account belonged to my brother, they outrightly refused to give me a refund. The worst part is, they will just take your money without your authorization.
- Expensive and tasteless food
- Scammers too expensive will take money without authorization wont refund
Preferred solution: Full refund
User's recommendation: Don't buy anything from them, they will scam you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Montreal, Quebec
Erreur
J'ai a reçu une commande qui j'appartiens pas svp appeler moi 514506**** cest urgent je suis à Montreal
Toronto, Ontario
I want to reactivate my account. I need to talk with a person.
I give up. I sent my message to Goodfood and I heard back from food on the run within an hour.
I am very upset that I can't talk with someone on the phone at Goodfood. I wanted to reactivate my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
London, Ontario
Scammers
They are SCAMMERS, after my first order, they charged without authorization, without any notice or email or text. I was charged $200 without any invoices or receipts.
when I asked for refund, they gave me a vague reason, that I went against their policy coz my house address was used for another account. and when I explained them that that's would be my brother.
they literally Refused to give me refund. The worst part is they will just take your money without your AUTHORIZATION
User's recommendation: Avoid this company at all cost, they will charge without you knowing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need to change the menu but it won't allow me to.
I'm not going to use this company anymore. I can't speak to anybody.
I need to change my menu and it won't allow me to. I need to speak to a live person.
Preferred solution: I need to change the menu and it won't allow me to online. I need to speak to a live representative. Now I'm getting very frustrated. I'm not happy with this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I cannot find the letters in your Camp Goodfood Contest?
I cannot find the letters in your Camp Goodfood Contest. Please advise.
Thank you. I have already consulted other people who agree with me.
Preferred solution: An resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kelowna, British Columbia
Terrible customer service the phone number I called there is no one there says to go to websites
Not only I cant call them but the chat part doesnt work Im sending emails
Even those are not being responded to properly
User's recommendation: Don’t use it
Palmerston, Ontario
I want my money back
They did cancel my subscription I did take the order because it was past cancelation date.I did have two things that were bad and had to be thrown out.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Burnaby, British Columbia
Resolved: Tried to talk to you via telephone but just get an answering msg.
Company fixed the issue and I have been provided with apology. Asked to speak to upper management
It took a long time & perseverance but I am relieved that this matter was resolved to my satisfaction
My account was closed years ago - but I still receive advertising & "free" offers by mail - and now also on my cell I opened one of your adverts & probably clicked on a couple of menu items just to see what there was.
I definitely did NOT re-activate my account - nor did I order anything.
I suddenly received a box of 3 meals & found that my credit card was charged $47-$48 for meals I DID NOT order. I'm trying to telephone you to retrieve this surprise order AND would like my $$ returned.
Harriet Tuey
User's recommendation: BE CAREFUL WHEN OPENING UNSOLICITED ADVERTS
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