Contact Goodfood Customer Service
Goodfood Phone Numbers and Emails
Toll-Free Number:
-
(855) 515-5191
Goodfood Emails:
How to Contact Goodfood?
Most Popular Number:
| Total calls: 676 | Issues resolved: 7 | Last call: Dec 10, 2024 |
Goodfood Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Goodfood Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Goodfood is 8555155191. 42% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 1 minute.
Be prepared for the call as Goodfood may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Goodfood Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Goodfood is 8555155191. 42% of customers managed to speak with a real person.
The average hold time is less than 1 minute. The longest wait times are on Thursday, while the shortest are on Saturday. The average call time is 1 minute.
Be prepared for the call as Goodfood may ask you for the following information to identify you as a customer: email, phone number or address or zip code.
People call Goodfood mainly because of activation/ cancellation, payments and charges.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Goodfood is chef@makegoodfood.ca. 96% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Goodfood Website:
Goodfood Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8 AM - 11:45 PM
Saturday - Sunday: 9 AM - 8 PM
Goodfood Customer Service Reviews
Bad bad bad bad bad. Seller was not clear with me.
Terrible customer service. I want to cancel the subscription and I could not find where I can do it
Goodfood sets everything up in a way to ensure their subscribers continue to receive and be charged for unwanted boxes. Their app is purposefully designed to make it more difficult to skip multiple weeks, or skip long term (multiples steps rather than easy choice and application).
Furthermore, twice this year, I received boxes on dates I had previously chosen to skip, when I looked back at the app, my choices (including the subsequent weeks in which I had previously set to "skip") had been changed back to "Scheduled".
Of course, their poor customer service offers no accountability. On these weeks that these boxes are automatically sent, they send you their cheapest meals (value far below what they charge you).
I can not give a low enough account of Goodfood, their product, their customer service, and their app.
Frustrating
Why are they hiding?
Absolutely No Way to contact head office.What is going on with this company?
No customer Service
How Good is Goodfood's Customer Service?
Summary of Goodfood Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Goodfood?
Activation/ Cancellation Question:
- “Cancel ordering”
- “Cancel my account”
- “I want to reactivate my account. I need to talk with a person.”
Shipping and Delivery Question:
- “I didn't receive my food”
- “Did not receive delivery”
- “Order issues order didn't arrive”
Payments and Charges Question:
- “Billing”
- “Erase my bill and subscription”
- “Wrong billing”
Product/ Service Question:
- “Pour discuter à propos du sercce goodfood”
- “Product feedback”
- “Help for seeling food in good food app”
Request for Information Question:
- “Confirm letter from them”
- “I just want to talk to someone for the love of God”
- “Questions regarding free boxes”
Account Question:
- “Account”
- “My bank account was deducted $80 which I did not authorize”
- “Account t”
Return/ Replace Question:
- “Incorrect information”
- “I need to change the menu but it won't allow me to.”
- “Return”
Refund Question:
- “I want my money back”
- “Refund”
- “I need a refund because I don't want the order scheduled for delivery the last time I got an order I had running stomach and I was in the hospital for days please I just need a refund”
Cards Question:
- “Wrong credit card charges”
- “Change Mastercard infos”
- “I purchased a gift card but didn't receive email with gift card attached”
Website/ Application Question:
- “App and website not coordinated together”
- “For active the application for delivery”
- “I accidentally got caught up in using your site I thought I was acknowledging that I was not sc” pissed” customer!”
Employment Question:
- “Job application”
- “For my employment letter”
Staff Question:
- “Trying to talk to Customer Service bcuae I'm trying to return & get a refund for an order I did not place. In fact - my account has been closed for several years.”
- “Horrible service”
Other Question:
- “Commande”
- “Urgent issue”
- “Voir mon abonnement”
Compare Goodfood Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
